The Australian Scholarships Group (ASG) is committed to providing quality and valuable programs and resources to our Members and the community. We want to ensure that we respond to our Members' and the community's concerns as speedily and efficiently as possible. Despite our best endeavours, the Australian Scholarships Group realises that complaints will occur from time to time and, to this end, we have put in place comprehensive Internal and External Complaints Resolution processes to ensure that complaints are resolved with minimum inconvenience to all parties.
If you feel you have a complaint please read your documentation thoroughly. The answer to your query may be there. Alternatively, you may wish to contact ASG with your feedback or complaint and we will always endeavour to respond to your complaint within 21 business days, if not immediately.
However, the Australian Scholarships Group must respond to your complaint within 45 days.
You also have the right to take your complaint to the external complaints resolution body, the Financial Ombudsman Service (FOS).
Financial Ombudsman Service:
The Financial Ombudsman Service (FOS) provides assistance to consumers to help them in resolving disputes they may have with their financial service provider. You can contact FOS on 1300 780 808, or email firstname.lastname@example.org, or by writing to the Financial Ombudsman Service, GPO Box 3, Melbourne VIC 3001, or online at www.fos.org.au.
Complaints about privacy:
External complaints concerning privacy matters should be referred to The Office of the Australian Information Commissioner (OAIC). You can contact OAIC on 1300 363 992, or by writing to the Complaints Handling Section, GPO Box 5218, Sydney NSW 2001, or online at www.oaic.gov.au.