We’d love to hear from you. Find out how to contact us below.

Phone

131 ASG (131 274)
9am to 5pm (Mon–Fri) AEST

Email:

memberservices@asg.com.au


Mail

Australian Scholarships Group Friendly Society Limited
23-35 Hanover Street
Oakleigh VIC 3166
Australia

In person

Visit your nearest enrolment centre (see below)

Feedback

We value your feedback and make every effort to ensure we respond to concerns as quickly and efficiently as possible.
Phone: 131 ASG (131 274)
9am to 5pm (Mon–Fri) AEST
Email:  feedback@asg.com.au

Review process

ASG has a comprehensive internal complaints process in place to ensure concerns are resolved with minimum inconvenience to all parties.

Phone: 131 ASG (131 274)
9am to 5pm (Mon–Fri) AEST
Email: feedback@asg.com.au

If we are unable to resolve your complaint you may also be able to take your concerns to the external complaints resolution body, the Financial Ombudsman Service (FOS).

You can contact FOS on 1800 367 287 (free call), or online at info@fos.org.au, or by writing to Financial Ombudsman Service, GPO Box 3, Melbourne VIC 3001. More information on FOS and their dispute resolution processes can be accessed at their website www.fos.org.au.

If your complaint is a privacy complaint you may also be able to take your concerns to the Office of the Australian Information Commissioner.  You can contact them on 1300 363 992 or online at enquiries@oaic.gov.au or by writing to them at GPO Box 5218, Sydney NSW 2001.  More information on the Commissioner and the privacy dispute resolution process can be accessed at their website www.oaic.gov.au.

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ASG enrolment centres

New South Wales

Suite G 255 Rawson Street
Auburn NSW 2144
131 ASG (131 274) - 9am to 5pm (Mon–Fri)​ AEST

Victoria

3/36 Synnot St,
Werribee VIC 3030
131 ASG (131 274) - 9am to 5pm (Mon–Fri)​ AEST

37–41 Oxford Street
Oakleigh VIC 3166
131 ASG (131 274) - 9am to 5pm (Mon–Fri)​ AEST​

Queensland

Technology Office Park,
17b / 107 Miles Platting Road
Eight Mile Plains QLD 4113
131 ASG (131 274) - 9am to 5pm (Mon–Fri)​ AEST 

Western Australia

Suite 1 / 222 Main Street
Osborne Park WA 6017
131 ASG (131 274) - 9am to 5pm (Mon–Fri)​ AEST

South Australia

104 Rose Terrace
Wayville SA 5034
131 ASG (131 274) - 9am to 5pm (Mon–Fri)​ AEST