Online complaints form

We value your feedback and make every effort to respond to your concerns as quickly and effectively as possible.

Complaints relating to your ASG membership or our products and services can be submitted using one of the following options:

Phone: 09 366 7670
Online: Complete the adjacent form

Feedback and suggestions relating to an experience you've had, or how we can improve, please provide your comments by completing the online form.

For more information

We have developed a Complaints FAQ which may be useful in answering some of your questions about this process. The Complaints FAQ includes information about ASG's complaints resolution process and how to take your concerns to the external dispute resolution body, the Financial Dispute Resolution Service (FDRS) if you are not satisfied with the outcome.

Are you an ASG member?

yes
no

Member number (if applicable)

First name*

Surname*

Phone

Preferred contact method. Please ensure you have included a correct email or phone number.

phone
email
none

Please describe your complaint.*

What is your desired outcome?*

I consent to ASG collecting, holding and using my personal information in accordance with the Privacy Policy*

Yes

* Required information. Read more about our Privacy Policy.