We value your feedback and make every effort to respond to your concerns as quickly and effectively as possible.

Feedback and suggestions relating to an experience you've had, or how we can improve, can be submitted using one of the options below:

Phone: 131 ASG (131 274) 
9am to 5pm (Mon–Fri) AEST
Online: Complete the adjacent form

Complaints that relate to your ASG membership or our products and services can be submitted using one of the options below:

Phone: 131 ASG (131 274)
9am to 5pm (Mon–Fri) AEST
Online: Complaints form
Mail: ASG Complaints, 23-35 Hanover Street, Oakleigh VIC 3166, Australia

For more information

We have developed a Feedback & Complaints FAQ which may be useful in answering some of your questions about this process. The Complaints FAQ includes information about ASG’s complaints resolution process and how to take your concern to the external dispute resolution body, the Australian Financial Complaints Authority, if you are not satisfied with the outcome.

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