Terms and Conditions

When you make a purchase of ASG You Can Do It! Education (YCDI!) resources within Australia, you agree to be bound by the following terms and conditions... 

COPYRIGHT

All images, content and site design and their arrangement is copyright to the Australian Scholarships Group Friendly Society Limited (ASG) or, in the case of the YCDI! content specifically, the owners of the YCDI! intellectual property.  You may not distribute, modify or reproduce content, images or site design without written permission from ASG other than as specifically permitted as part of your use of the YCDI! resources.

LIABILITY AND INDEMNITY

Subject to applicable law, ASG, its related bodies corporate, its employees, directors, suppliers or partners will not be liable for any losses, damages, claims or expenses (incidental, special, exemplary, direct, indirect, consequential or other) arising from the use of our site, products purchased from our site or arising from the use of products purchased on our site.  You agree to indemnify and hold ASG and its officers and employees harmless from any claims of any nature (including legal costs) by any third party arising out of, or in connection with, your use of the ASG YCDI! website.

LEGAL CAPACITY

By purchasing a product from ASG you warrant that you are over 18 years of age and have the capacity to make a legally binding contract.

ACCURACY

Whilst we make every possible effort to ensure the accuracy of the information on the YCDI! site, we do not provide any warranty or guarantee as to the accuracy of that information.  We may change information on the site at any time without notice and you agree that the use of any information is at your sole risk. ASG does not represent that any information obtained from an ASG website is free from viruses or any other faults or defects.

WARRANTIES

ASG expressly disclaims all warranties of any kind, whether express or implied, including without limitation all implied warranties of merchantability, fitness of a particular purpose and non-infringement.

RISK & TITLE

ASG will retain the title in the products you order until you have made payment in full for those products, but all risk in the products will pass to you upon commencement of delivery.

CUSTOMER SERVICE 

For queries about orders, pricing, products or services, please complete the form in the ‘Contact us’ section of the YCDI! website http://www.asg.com.au/you-can-do-it-education/contact-us.

For any training enquiries please complete the training enquiry form on our website https://www.asg.com.au/you-can-do-it-education/training/ycdi-enquiry-training-workshop-form

PRICING 

All prices are in Australian Dollars and include GST.  Prices are subject to change without prior notice and can be confirmed by contacting YCDI!

ORDERS 

Orders can be placed via our online store, or by completing an official YCDI! product order form and returning it by fax, email or regular post.  For security reasons, we do not accept credit card payments via the return of a faxed or emailed product order form.  For further details regarding payments, please see the ‘Payments’ section below. YCDI! reserves the right to refuse orders in full or in part and to make part shipments as and when required.

PAYMENTS

Payments can be made using the following options:

  • Online store: payment by credit card or a tax invoice can be requested
  • Product order form received by:
    1. Email - invoice option only
    2. Fax - invoice option only
    3. Regular post - payment by credit card or invoice is permitted.

We accept payment by cheques, money orders, electronic bank transfers and the following credit cards: Visa and MasterCard.

Payment terms are strictly 30 days from date of invoice. 

In some instances, goods can be supplied "On Approval" and the accompanying invoice will specify this to be the case.  These goods are supplied for a 30 day assessment period. After 30 days, the goods supplied will be deemed to be accepted and payment is due unless they are returned to ASG within the 30 day period and not after. Goods being returned within the 30 day assessment period must be returned to ASG’s warehouse, 37-41 Oxford St, Oakleigh VIC 3166. Please notify Head Office on 1800 263 826 if you are intending to return the goods. Goods should be returned in original and perfect condition. For any resources that are returned in an unsaleable condition as assessed in the sole discretion of ASG, payment will become due and payable. Goods are supplied in good faith on the understanding that the terms of the invoice will be adhered to.

Our bank and payment details are printed on our invoices and statements.

DELIVERY AND POSTAGE

In Australia, goods are sent by Australia Post "tracking service". Every delivery will be accompanied by a tax invoice matching the delivered goods. Allow approximately 5-7 business days for delivery of in-stock items to metropolitan areas and 7-10 for regional areas. These delivery times depend on Australia Post delivery times and may change at any time without notice to you.  You will be notified of any items that are out of stock and of their expected dispatch date. These items will be placed on back order if requested.

Orders cannot be cancelled once they have been dispatched.

YCDI! accepts no responsibility for the delivery process.  Any claims for miss-delivery should be directed to Australia Post.

RETURN, REFUNDS AND EXCHANGE POLICY

Please choose carefully - refunds are not provided if you change your mind or make a wrong decision. 

YCDI! will provide  a refund, exchange or credit if products are faulty, have been wrongly described, are different to the product purchased on the website or do  not fulfil their purpose. To obtain a refund, exchange or credit the faulty or damaged product needs to be returned in its original packaging to ASG’s warehouse, 37-41 Oxford St, Oakleigh VIC 3166. Please return all original wrapping and ensure items are in original and perfect condition. For any resources that are returned in an unsaleable condition as assessed in the sole discretion of ASG, payment will become due and payable. Where possible, the products will be replaced otherwise a full refund for the value of the products will be issued to the purchaser.

Refunds are issued based on the purchase price of the item(s) returned and will be processed against your original payment method. Shipping and processing charges are not refundable.